Frequently Asked Questions

Common Questions about Vacation Rental Homes

What is the age requirement for people to rent and stay in your homes?
All guests staying in our houses or condos must be at least 25 years of age; unless being accompanied by their parent or legal guardian.

Cancelation Policy for Reservations: Tenant must provide PSG with a written notice of cancelation of the rental terms and the following policy will apply.

31 days plus before arrival date – will incur a $75 fee
Under 30 days before arrival – 100% penalty unless house/condo is re-rented, then prior cancellation fee applies

If a tenant cancels a reservation within 30 days of scheduled arrival in the rental terms, the entire amount contracted shall be forfeited, unless PSG is able to re-rent the premises for the canceled period or any portion thereof of at least equal rental fees. If PSG is able to re-rent the premises, the tenant will receive a refund less the cancellation fee of $75 plus tax.

When do I have to pay?
A 50% payment would be due to reserve and the balance due 30 days prior to your arrival date. If your arrival date is less than 30 days prior to arrival date, the full amount is due. We accept major credit cards including Visa, MasterCard and Discover, and debit cards that display the Visa and MasterCard logo.

What do you provide in the bathrooms?
We start you off with small soaps, shampoo, toilet paper, a hair dryer, and lotion in each bathroom. Towels (bath and pool) and linens are provided.

What are the standard check-in time and check-out times?
Standard check-in time is 3 p.m. and the standard check-out time is 11 a.m. If available, you can add an early arrival or a late departure for $99 plus tax each. Early arrival will allow you in as early as 11 a.m. Late departure would allow you to stay until 4 p.m.

Accidental Damage Waiver Fee or Security Deposit:
You can either pay the accidental damage waiver fee (not refundable), which covers you for up to $750 worth of accidental damage or you can pay a security deposit of $1,000, which is fully refundable 3 weeks after your departure, if there are no damages. During the Coachella Music Festival, the accidental damage waiver fee is not an option; there is a required (refundable) security deposit.

Regarding Taxes on Monthly Rentals and Utility Deposits:
For monthly (or longer) guests staying in private homes, you would pay a utility deposit to cover the Gas & Electric Costs instead of a daily pool/spa heating fee (pro-rated). The owner sends actual bills after departure. Also, you are able to bypass taxes with monthly rentals.

Do I need pool/spa heating on my reservation?
We recommend the pool/spa heating from October through June. Whatever the night time lows are, that will be what temperature the pool will rest at. For example, if the overnight temperature is 60 degrees, the pool will be about that temperature (give or take about 5 degrees).
***Last-minute reservations made during the cooler months: Please realize, it usually takes hours, sometimes up to 48 hours, to get the pools up to temperature.

What are the requirements or stipulations for The Coachella Music Festival?
For the Coachella Music Festival dates, all of our homes have an increased rate and up to a 4-night minimum stay. (The increase starts Thursday, April 13th to Monday April 24, 2017.) There is also a required $1,000 refundable, security deposit for that time period (may not be included on the website price breakdown). All of our properties have an increased nightly rate.